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FAQ

FILE SPECIFICATIONS
Bleeds: all files must have a .25" bleed on each side

Live Area: keep all critical text and artwork 1/8" inside the trim
Colours: supply your files in CMYK colour
Resolution: 300 dpi minimum
Fonts: fonts must be converted to outlines (we do not accept fonts).
Types Of Files We Accept: MAC & PC files from Photoshop (PSD), Illustrator (EPS or AI), Adobe Acrobat PDF, TIFF or JPEG.


PROOFS
Proof Approval: Once we send  you a proof we ask that you very carefully review every aspect of your project including the layout and all vital information. Double check spelling, phone numbers, emails and urls on the entire project. Once you approve a proof your order will go into production and no further changes can be made. We will not be responsible for incorrect spelling, grammar or punctuation or any graphic layout or content errors that are shown and approved on your proof.

No Proof Option: When you decide to place an order without a PDF layout or hard copy colour proof you are waiving the opportunity to catch and fix any errors before we put the job on press. In cases where a PDF or Hard copy proof is waived by you, a reprint, refund or discount will not be an option.


TURNAROUND TIME
Our turnaround time for printing is between 3-5 business days.

Shipping can take from 3-4 business days.
If it’s a rush printing job, please let us know and we can see if we can accommodate.


SHIPPING INFO
We ship across Canada and the USA.

If you would like to pick up your job at our print studio please let us know before you place your order.


CUSTOM QUOTE
If you don't see the product you are looking for please send us an email describing your print project, or you can call us.

Email : info@pixelprint.ca
Phone : 416.880.5875